Help Center
haji Frequently Asked Questions
Account, deposits and withdrawals, bonuses, games and security — find answers to everything here. Our detailed FAQ gives you solutions to all your questions in English.
haji is a trusted online betting and casino platform in Bangladesh. New players and experienced bettors alike have many questions. On this page we have provided detailed answers to the most frequently asked questions about opening an account, transactions via bKash, Nagad and Rocket, the welcome bonus, slots and live casino games, and responsible gaming. If you cannot find your question, our 24/7 live chat support is always ready.
Account and Registration
Account and Registration
To open an account at haji, you need to provide your active mobile number, a unique username and a password. In a later step, your national ID card or passport details may be required for identity verification. Providing accurate information activates your account quickly and keeps it secure.
haji is only for people aged 21 and above. Age is verified at the time of registration. Minors are not permitted to open an account, and any such account will be closed at any time. Responsible gaming is our highest priority.
No, only one account per person is allowed. Creating multiple accounts is a violation of haji's rules and may result in all accounts being suspended or cancelled, and any balance held may also be forfeited. Contact live chat for any issues.
On the haji Login page, click the "Forgot password?" option and enter your registered mobile number. After OTP verification you can set a new password. If you have any trouble, get help in Bengali via 24/7 live chat.
You must complete the account verification (KYC) process before making a withdrawal at haji. This ensures the security of your account and the safety of your funds. Verification is completed simply by uploading a photo of your national ID card. All information is kept secure through SSL encryption.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash to haji are generally processed instantly or within a few minutes. Follow the designated deposit steps and enter the payment reference number correctly. If there is a rare delay due to network issues, let us know via live chat and it will be resolved quickly.
The minimum deposit amount at haji is ৳500 for all payment methods. This applies to bKash, Nagad, Rocket and bank transfer alike. Depositing ৳500 or more makes you eligible for the welcome bonus and other promotions.
Log in to your account, go to the "Withdraw" menu, select Nagad or Rocket, and enter your registered mobile number and amount. The minimum withdrawal amount is ৳800. If account verification is complete, the money arrives within 15 minutes to 2 hours.
For bank transfers, haji's standard withdrawal processing time is also 15 minutes to 2 hours. However, it may sometimes take longer depending on the bank clearing system. Major banks including Dutch-Bangla, BRAC, City, Islami and Sonali Bank are supported.
haji generally does not charge any fees on deposits or withdrawals. However, mobile wallet services such as bKash, Nagad or Rocket may apply their own service charges according to the respective provider's policy. Contact live chat for more details.
Games and How to Play
Games and How to Play
To bet on BPL and other cricket tournaments, go to the cricket section at haji. Choose a match, market (match winner, top batter, total runs, etc.) and amount, then add it to the bet slip. Confirm the bet from your balance. You can change your bet up until the match starts.
You will find a large number of games from PG Soft, Pragmatic Play and JILI in the haji slots section. Popular titles including Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems and Mahjong Ways are available at all times. Use the game filter to search by provider or category.
haji's live casino features live table games powered by Evolution Gaming and Ezugi — such as live roulette, live blackjack, live baccarat and Sic Bo. Professional dealers run the games in real time. You will get the best experience with a high-speed internet connection.
Yes, haji is fully mobile-friendly. You can play all games by opening the website in any smartphone browser on Android or iOS. There is no need to download a separate app. You will get a smooth experience on both mobile data and Wi-Fi.
haji only uses games from certified software providers who ensure fair play through third-party audits. Results are determined using RNG (Random Number Generator) technology. Game data is kept secure through SSL encryption.
Aviator is a popular crash game by Spribe where a plane flies and a multiplier keeps rising — cash out before it crashes to win. You will find it in the "Crash Games" section of haji's game lobby. Read the game rules before playing for the first time.
Bonuses and Promotions
Bonuses and Promotions
New members at haji receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. Once you open an account and make your first deposit, the bonus will be added automatically. A 25x wagering requirement must be met to withdraw the bonus.
A wagering requirement is a condition that states how many times the bonus amount must be used as a bet before it can be withdrawn. For example, a 25x wagering requirement on a ৳1,000 bonus means you must place ৳25,000 in bets before the bonus portion becomes withdrawable. This is the platform's standard bonus policy.
haji's VIP program has four tiers — Bronze, Silver, Gold and Platinum. Your tier improves through regular play. Weekly cashback goes up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold and 1.0% at Platinum.
haji's VIP cashback is paid each week at a set rate based on net losses. You will receive cashback at different rates from Bronze to Platinum depending on your VIP tier. Cashback is credited directly to your balance and can be withdrawn after meeting the specified conditions.
Yes, haji runs special promotions during Eid, the BPL season, T20 World Cup and other occasions. These offers are valid for a set period and separate terms and conditions apply. Check haji's promotions section regularly or ask via live chat to stay updated.
Security and Responsible Gaming
Security and Responsible Gaming
All your personal information and financial transactions at haji are secured through SSL (Secure Socket Layer) encryption technology. No information is sold or shared with third parties. Visit the privacy policy page to learn more about our privacy practices.
If you feel you need a break from playing, you can request self-exclusion through haji's live chat or email. Your account can be kept closed for a set period of time. We place the highest importance on responsible gaming and respect the wellbeing of our players.
haji offers deposit limit setting as a responsible gaming tool. Set daily, weekly or monthly deposit limits through account settings or support. This helps control overspending. Visit the responsible gaming page to learn more.
haji's support team provides service in Bengali 24 hours a day, 7 days a week via live chat. Click the live chat button at the bottom of the screen. You can also contact us by email: [email protected]. There is no phone or WhatsApp support — live chat or email is the main way to get in touch.
If you feel that gaming is getting out of control, do not delay in seeking help. haji's responsible gaming page has a self-assessment test and information on support organisations. Contact our support for self-exclusion or account closure — we are always here for you.
Live Chat
Instant support in Bengali 24/7. Click the chat button at the bottom of the screen.
Email Support
For detailed questions, write to us: [email protected]
Terms and Conditions
Visit the terms and conditions page to read the full rules.
Still have questions? Contact support
Our Bengali support team is ready to serve you 7 days a week, 24 hours a day. Log in and speak directly with us via live chat.