What should I do if I think I have a gaming addiction?

Start by being honest with yourself and acknowledging the problem — that is the hardest and most important step. Then contact haji immediately via live chat or email (support@haji.cam). Our team will help you activate self-exclusion and guide you toward the support you need. Talk to trusted family members and friends — do not try to face this alone.

For players 21 and above

haji's commitment to responsible gaming

Enjoy entertainment within your limits — haji provides all the tools you need for a safe and healthy gaming experience.

21+ For adults only

What is responsible gaming and why does it matter?

Responsible gaming means enjoying entertainment while staying mindful of your time, money, and mental well-being. haji believes that gaming should be a fun experience — never a source of stress or problems.

Online betting and casino gaming should be treated as a form of entertainment. If you are playing with the expectation of winning money or trying to recover losses, that may be a sign of a problem. Our goal is to keep every player safe and happy.

Under haji's responsible gaming policy, we keep our platform open only to those aged 21 and above. By using tools such as deposit limits, time-outs, and self-exclusion, you can keep your gaming experience fully in your control.

⚠️ Keep in mind

Gaming is never a substitute for income. Before each session, ask yourself — am I playing for fun, or because I feel pressured? If the answer is the second one, taking a break is the best decision.

Responsible gaming tools

haji gives you a range of effective tools to keep your gaming in check — available for you to use at any time.

Deposit Limit

Set the maximum amount you can deposit per day, per week, or per month. Once a limit is in place, it cannot be exceeded — your budget stays protected.

Time-Out (Cooling-Off)

Temporarily suspend your account for a set period ranging from 24 hours to 6 weeks. During this time you cannot place bets or make deposits.

Self-Exclusion

If you feel you need a long break from gaming, activate self-exclusion. Your account will be completely inactive for the duration you choose.

Time Spent Limit

Set a daily limit on how long you spend on the platform. haji will alert you before your set time runs out.

Minor Protection

haji strictly enforces a 21+ age policy. Age is verified during account registration, and additional verification may be required in cases of doubt.

24/7 Support

Our Bengali-language live chat support is always ready for any responsible gaming questions or assistance — day or night.

Signs of problem gambling

If you notice any of the signs below in yourself or someone you know, seek help promptly.

Spending more than your set budget and placing larger bets to recover losses
Being unable to stop gaming — repeatedly telling yourself "this is the last bet"
Spending more time gaming while neglecting family, friends, or work
Lying to or hiding your gaming from family or friends
Neglecting sleep, eating, or other daily routines
Feeling restless, angry, or anxious when you cannot play
Taking on debt or running into financial trouble to fund betting

Tips for safe gaming

Following these simple habits keeps gaming enjoyable at all times.

Set a fixed budget before you play and stick to it
See gaming as entertainment — not as a way to earn money
Take regular breaks and spend time with family and friends
Avoid gaming when you are feeling stressed or down
Regularly review how long you are playing and how much you are spending
Stop when you are losing — do not try to chase your losses
Only play with money you can afford to lose without affecting your household

How to activate the tools?

haji's responsible gaming tools can be turned on in just a few steps from your account settings.

Log In

Open Settings

Find the "Account Settings" or "Responsible Gaming" section.

Choose a Tool

Select the tool you need from deposit limit, time-out, or self-exclusion.

Confirm

Save your preference. The change will take effect immediately and the support team will be available to assist you.

If you have trouble setting up a tool — contact our 24/7 live chat support. Our Bengali-speaking team will help you complete the steps.

haji's commitment

We are more than just a gaming platform — we are committed to the well-being and happiness of every one of our players.

Age Verification

A strict age verification process for every account — only those aged 21 and above can open an account.

Data Protection

Your financial information is fully protected with SSL encryption and a secure payment gateway.

Fair Play

All our games operate under fair play principles — every outcome is completely unbiased.

Transparency

We are always fully transparent about bonus terms, withdrawal rules, and gaming policies.

Contact us if you need help

Awareness of gaming addiction is important. If you feel that gaming is having a negative impact on your life or someone you know, do not wait — contact us. Our trained team is equipped to provide you with the support and information you need.

We believe that seeking help at the right time is not a sign of weakness — it is a brave and sound decision. haji's responsible gaming team is ready to be by your side seven days a week, twenty-four hours a day.

Contact Information

Live Chat Support

Available in Bengali 24/7 — the fastest way to get help

Email Support

[email protected]

Support Hours

7 days a week, 24 hours a day (Bangladesh Standard Time)

Confidentiality Assured

Your information is completely confidential — reach out without hesitation

Frequently Asked Questions

Answers to common questions about responsible gaming are provided below.

Log in to your haji account, then go to the "Responsible Gaming" or "Account Settings" section from the profile menu. There you will find options to set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. To increase a limit, you must wait out a specific cooling period — but you can lower it at any time.

Yes, when you activate self-exclusion, you still have the option to withdraw your existing account balance. For full details on this, please contact our live chat support team — they will walk you through the entire process and provide the assistance you need.

A time-out (cooling-off) is a short-term break — typically from 24 hours to a few weeks. During this period you cannot place bets or make deposits, but your account is reactivated automatically once the set time ends. Self-exclusion, on the other hand, is a long-term measure — reactivating your account after self-exclusion is a more involved and time-consuming process. For serious concerns, self-exclusion is the right choice.

To create an account and participate in any game on haji, you must be at least 21 years old. Age verification is completed during registration. In cases of doubt, additional identity verification may be required. Ensuring the safety of minors is our highest priority.

Start by being honest with yourself and acknowledging the problem — that is the hardest and most important step. Then contact haji immediately via live chat or email ([email protected]). Our team will help you activate self-exclusion and guide you toward the support you need. Talk to trusted family members and friends — do not try to face this alone.

The minimum deposit amount on haji is ৳500 and the minimum withdrawal amount is ৳800. These limits apply to all payment methods (bKash, Nagad, Rocket, bank transfer). Withdrawals are generally completed within 15 minutes to 2 hours. You can also use the deposit limit tool to control the maximum amount you deposit.

Play safe, play happy

Enjoy the entertainment experience at haji — responsibly. Explore our games, cricket betting, and casino sections.

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