haji Terms and Conditions
Please read these terms carefully before using the haji platform. This document forms a legal agreement between you and us.
Introduction and Applicability
haji is an online betting and casino platform in Bangladesh. These Terms and Conditions ("Terms") apply to users ("Members" or "you") of haji's website, applications and all related services ("Platform").
By registering on the Platform or using it in any way, you confirm that you have read, understood and agreed to these Terms. If you do not agree to these Terms, please refrain from using the Platform.
haji reserves the right to modify these Terms at any time. Continued use of the Platform after updated Terms are published will be considered acceptance of those updated Terms.
Membership Eligibility
You must be at least 21 years old to participate on the haji platform. This platform is strictly prohibited for minors.
Registration Requirements
- You must be at least 21 years of age.
- You must provide accurate and valid personal information.
- Each person may open only one account.
- You will operate the account in your own name and on your own behalf.
- You do not reside in a region where online gaming is completely prohibited.
- The payment method you provide (bKash, Nagad, Rocket or bank account) is registered in your own name.
Prohibited Persons
The following persons may not open or use an account on the haji platform:
- haji employees and their immediate family members.
- haji partners, representatives or agents.
- Those who have been permanently banned from the Platform in the past.
- Those who have taken self-exclusion under the responsible gaming policy.
Account Management
Account Security
It is your responsibility to keep your account login credentials (username and password) completely confidential. haji will not be liable for any loss resulting from sharing this information with a third party.
If you suspect unauthorized access to your account, contact us immediately via 24/7 live chat or email.
Identity Verification (KYC)
haji reserves the right to verify a member's identity at any time. The following documents may be requested:
- Copy of National ID (NID) or passport.
- Most recent utility bill or bank statement (proof of address).
- Proof of ownership of the payment method used.
If the required documents are not submitted within the specified time, the account may be temporarily suspended.
Account Closure and Cancellation
A member may request to close their account at any time via live chat. haji reserves the right to cancel an account for the following reasons:
- Violation of Terms.
- Suspicion of fraud or deception.
- Providing false information.
- Bonus abuse or manipulation.
- Hacking or attempting unauthorized access to the system.
Financial Transactions
| Transaction Type | Minimum Amount | Method | Processing Time |
|---|---|---|---|
| Deposit | ৳500 | bKash, Nagad, Rocket, Bank Transfer | Instant |
| Withdrawal | ৳800 | bKash, Nagad, Rocket, Bank Transfer | 15 minutes – 2 hours |
Deposit Terms
- The minimum amount for each deposit is ৳500.
- The payment method used must be registered in your own name.
- Deposits from third parties are not accepted.
- Suspicious transactions may be held until verified.
Withdrawal Terms
- The minimum amount for each withdrawal is ৳800.
- Withdrawals are generally processed within 15 minutes to 2 hours.
- Withdrawals may be suspended if identity verification has not been completed.
- If a withdrawal request is cancelled, the equivalent amount will be returned to the account balance.
- Withdrawals may be restricted if active bonus wagering requirements have not been met.
Currency and Conversion
All transactions on the haji platform are conducted in Bangladeshi Taka (BDT/৳). Transactions in foreign currency are not accepted. The applicable exchange rate at the time of transaction will be determined by the relevant payment provider.
Bonus and Promotion Terms
Welcome Bonus
New members will receive a 120% bonus on their first deposit up to ৳20,000. To receive this bonus:
- A minimum deposit of ৳500 is required.
- Before withdrawing bonus funds, the total amount (deposit + bonus) must be wagered 25 times (25x wagering requirement).
- The wagering requirement must be met within 30 days of receiving the bonus.
- The bonus applies to the first deposit only.
General Bonus Rules
- A bonus may be claimed only once, unless explicitly stated otherwise.
- To receive a bonus, the specific terms of the relevant promotion must be followed.
- If bonus abuse or manipulation is suspected, haji reserves the right to cancel the bonus and suspend the account.
- Collecting bonuses using multiple accounts is strictly prohibited.
- If a dispute arises over the terms of any promotion, haji's decision will be considered final.
VIP and Loyalty Program
haji's VIP program has four tiers. Weekly cashback benefits are provided at each tier:
- Bronze: Up to 0.2% cashback per week.
- Silver: Up to 0.5% cashback per week.
- Gold: Up to 0.8% cashback per week.
- Platinum: Up to 1.0% cashback per week.
VIP tier upgrades depend on your activity and regular participation on the platform. Cashback is credited to your account each week at a set time. haji reserves the right to modify the VIP program terms at any time.
Gaming Rules
General Betting and Gaming Rules
- The specific rules of each game or bet must be followed.
- If an abnormal result occurs due to a technical error, the relevant round may be considered void.
- Any winnings obtained by intentionally exploiting system vulnerabilities or bugs will be voided.
- The outcome of all games is determined by a certified Random Number Generator (RNG).
- For sports betting, the official match result will be considered final.
Prohibited Activities
- Any form of manipulation, syndicate betting or match fixing.
- Gaming using bots or automated software.
- Collusion or coordination with other members.
- Account hacking or attempting unauthorized access.
- Money laundering or illegal financial activities.
Intellectual Property
All content on the haji platform — logos, trademarks, graphics, text, code and software — is the exclusive property of haji and is protected by applicable intellectual property laws.
Reproduction, distribution, modification or commercial use of any part of that content without prior written consent from haji is strictly prohibited. Limited use for personal and non-commercial purposes is permitted.
Limitation of Liability
haji is an entertainment platform. Gambling carries financial risk — only play with money you can afford to lose without causing financial hardship.
haji's Disclaimer
- haji is not liable if a game session is interrupted due to internet disconnection or technical issues.
- haji is not liable for transaction delays caused by issues with third-party payment providers.
- haji is not liable for losses resulting from unauthorized account access where the member has themselves compromised security.
- haji is exempt from liability in force majeure situations (natural disasters, government orders, etc.).
Privacy and Data Protection
haji gives the highest importance to protecting personal information provided by users. Our platform uses SSL encryption technology to keep all data secure. To learn more about data collection, use and protection, please read our Privacy Policy page.
We do not sell your information to third parties. Limited information may be shared only as needed for payment processing, identity verification and compliance with applicable legal obligations.
Responsible Gaming
Our Commitment
haji takes responsible gaming very seriously. We are committed to ensuring healthy entertainment for our members. This platform is for those aged 21 and above only.
Our platform offers deposit limits, session time limits and self-exclusion options. Visit our Responsible Gaming page to learn more.
Minor Protection
haji is firmly committed to protecting minors from gaming. If you believe a minor is using this platform, please notify our 24/7 live chat immediately. You are advised to use parental control software on your device.
Dispute Resolution
How to Submit a Complaint
For any complaint or dispute, please contact our customer service team first:
- 24/7 Live Chat: Use the live chat option on our website.
- Email: [email protected]
We typically provide an initial response to complaints within 48 hours. More complex matters may take additional time to resolve.
Final Decision
If a resolution cannot be reached through customer service, the matter will be escalated to senior management. haji's management decision is final and binding. All disputes are settled on the basis of equal consideration for both parties.
Miscellaneous Provisions
Severability of Terms
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Terms Update
haji may amend these terms at any time with or without notice. Updated terms will take effect from the moment they are published on the website. It is recommended to check this page regularly to stay informed of the latest terms.
Language Interpretation
These terms are written in Bengali. In the event of any ambiguity or difference in interpretation, the Bengali version shall be considered authoritative.